Terms and Conditions for Gardeners Kensal Green

Welcome to these Terms and Conditions set out the basis on which gardening services are provided by Gardeners Kensal Green. They are intended to create a clear understanding between the service provider and the customer so that both parties know what to expect before any work begins. By booking any service, the customer agrees that these terms apply to the supply of gardening services, including one-off visits, scheduled maintenance, pruning, lawn care, clearance work, and related outdoor tasks. These terms are written for UK customers and should be read carefully before confirming any booking.

Throughout this document, references to Gardeners Kensal Green, we, us, and our mean the gardening service provider. References to you and your mean the customer or any person acting on the customer’s behalf. These terms are designed to be practical and fair, while also reflecting common legal and operational standards for domestic and commercial outdoor work. If any part of a quotation, booking confirmation, or written service description differs from these terms, the written service description will take precedence only for that specific point and only where clearly agreed in writing.

Our gardening services may include regular garden maintenance, hedge trimming, turf care, planting, weed control, soft landscaping, green waste removal, and general tidying. However, any service is subject to site conditions, weather, access, safety considerations, and the scope agreed at the time of booking. We may refuse or pause work if a task is unsafe, exceeds the agreed scope, or could breach applicable law or site rules.

Booking Process

A booking is usually made after an enquiry, a site assessment, or the review of photos and relevant details supplied by the customer. We may provide an estimate or quotation based on the information available at the time. Any estimate is not binding unless expressly stated to be fixed. A quotation may be revised if the actual site conditions differ materially from the information initially provided. The customer is responsible for ensuring that all relevant information is accurate, including access arrangements, desired outcomes, plant sensitivity, pets, hazards, and any restrictions that could affect the work of our gardeners in Kensal Green.

Once a booking is accepted, we will confirm the date, approximate arrival window, and agreed scope of work. The customer should review this confirmation carefully and notify us promptly of any errors. Bookings may be subject to availability and operational constraints. We reserve the right to rearrange appointments where necessary due to weather, staff illness, equipment failure, travel disruption, or other circumstances outside our reasonable control. Where a change is needed, we will seek to offer an alternative date as soon as practicable.

It is the customer’s responsibility to ensure that the property is accessible on the agreed day and that any necessary permissions have been obtained. If work cannot proceed because access is not available, gates are locked, utilities are unavailable where needed, or the site is otherwise unsuitable, we may charge a call-out fee, waiting time, or cancellation fee, depending on the circumstances. For recurring services, any change to the schedule should be requested with reasonable notice. We may also decline repeat bookings where payment terms are repeatedly breached or where the site presents ongoing safety issues.

Payments and Charges

Charges for gardening services are normally based on an hourly rate, fixed price, or another agreed pricing structure. Unless otherwise stated, all prices are quoted in pounds sterling and may be subject to VAT where applicable. Any estimate remains approximate until the work is completed or the final agreed scope is confirmed. Additional work requested during a visit may be charged separately if it falls outside the original booking. The customer will be informed where reasonably practicable before extra charges are incurred.

Payment terms will be confirmed at the point of booking or in the invoice. We may require part payment, a deposit, or full payment in advance for certain services, particularly where materials are ordered or larger jobs are scheduled. Invoices must be paid by the due date shown. If payment is not received on time, we may suspend further services, charge reasonable recovery costs, or refuse future work. Late payments may also result in interest or administrative charges to the extent permitted by UK law and clearly stated on the invoice or booking terms.

Where materials, equipment hire, green waste disposal, or specialist services are needed, these may be charged in addition to labour. The customer agrees to pay for any items specifically purchased for the job, provided they were reasonably necessary and either agreed in advance or required to complete the work properly. If a quote is based on a particular level of labour or waste volume but the actual job differs significantly, we may adjust the final invoice accordingly. Our aim is always to keep pricing transparent and proportionate to the work carried out.

Cancellations, Rescheduling, and Missed Appointments

The customer may cancel or reschedule a booking by giving reasonable notice. Unless otherwise agreed, a minimum of 24 to 48 hours’ notice is expected for standard domestic work, and longer notice may be required for larger projects or bookings involving special arrangements. If insufficient notice is given, we may charge a cancellation fee to cover reserved time, allocated staff, and any costs already incurred. Where materials have been ordered specifically for the job, the customer may also be liable for non-recoverable costs.

If we need to cancel or reschedule, we will endeavour to provide notice as early as possible and offer an alternative date. We will not be liable for inconvenience caused by a cancellation or delay where the reason is outside our reasonable control, including adverse weather, accidents, access issues, shortages of materials, or unexpected operational disruption. If repeated postponements become necessary due to conditions at the property, we may ask to revisit the scope, price, or timing of the service before continuing.

Where a customer misses an appointment or fails to provide access, we may treat the visit as a late cancellation. If our team has already arrived, a call-out fee or part of the agreed charge may still apply. For regular maintenance contracts or ongoing garden care arrangements, either party may end the arrangement by giving reasonable written notice, unless a different notice period has been agreed in writing. Any outstanding payments remain due even if the service is terminated.

Liability and Limitations

We will carry out services with reasonable skill and care, using suitable tools and methods for the agreed task. However, gardening naturally involves working with living plants, soil conditions, weather exposure, and pre-existing site features, so outcomes cannot always be guaranteed. We are not responsible for damage caused by hidden defects, unstable structures, defective fixtures, buried services not reasonably identifiable, or conditions that could not reasonably have been discovered before work began. Customers should inform us of any known underground cables, pipes, irrigation systems, or fragile items before work starts.

We are not liable for losses that arise from incomplete, inaccurate, or delayed information provided by the customer. This includes instructions that are unclear, contradictory, or omitted altogether. Where plants are pruned, cut back, transplanted, or removed at the customer’s request, the customer accepts the risk that some plants may not recover fully. Similarly, natural events such as frost, drought, pests, disease, wind, or prolonged heat may affect garden condition after our services have been completed, and such outcomes are outside our control.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Subject to this, our total liability for any claim arising from the services will generally be limited to the amount paid or payable for the specific service giving rise to the claim, unless a greater limit is required by law. We do not accept responsibility for indirect or consequential losses, including loss of enjoyment, loss of business, or loss of anticipated savings.

Waste Regulations and Site Cleanliness

As part of many gardening services, green waste, soil, branches, hedge cuttings, and similar debris may be collected and removed from the site. Waste handling will be carried out in accordance with applicable UK waste regulations and duty of care requirements. We will dispose of or transfer waste only through lawful and responsible routes, and where applicable we may use licensed waste carriers or authorised facilities. The customer agrees not to ask for waste to be handled in any unlawful way, including fly-tipping, open burning where prohibited, or disposal that breaches local or national rules.

Unless otherwise agreed, the quoted price may or may not include waste removal. Where waste removal is included, the amount and type of waste must correspond to the agreed service scope. If additional waste is generated beyond the expected amount, extra charges may apply. The customer should also ensure that any waste requiring specialist handling, such as treated timber, contaminated soil, sharp objects, or potentially hazardous material, is disclosed before work begins. We may refuse to remove items that are unsafe, prohibited, or outside our waste handling capability.

After completion of the service, we aim to leave the working area reasonably tidy, subject to the nature of the task and weather conditions. The customer should inspect the site promptly and raise any issues within a reasonable time. If any waste remains due to lack of access, instruction changes, or limited capacity agreed in advance, this should be understood as part of the original arrangement. We are not responsible for waste left by third parties, nor for pre-existing clutter or refuse that was not included in the agreed service.

Customer Responsibilities, Changes, and General Terms

The customer must ensure that children, pets, and vulnerable persons are kept away from work areas unless it is safe and appropriate to do otherwise. Any ornaments, furniture, potted plants, or personal items that could interfere with the service should be moved in advance where possible. The customer is also responsible for advising us of any risks, known allergies, or site-specific concerns. Where protective measures are required, such as access to water or electricity, the customer should confirm that these are available unless we have agreed to provide an alternative arrangement.

We may amend these Terms and Conditions from time to time. Updated terms will apply to new bookings and, where legally permitted and reasonably relevant, to ongoing services after notice has been given. No variation will be binding unless agreed by both parties in writing or clearly accepted through a new booking confirmation. If any part of these terms is found to be invalid or unenforceable, the remainder will continue in full force. Failure to enforce a right on one occasion does not mean that right is waived.

These terms, together with the applicable quotation or booking confirmation, form the full agreement between the parties regarding the services supplied. No oral statement made before booking will override the written terms unless confirmed in writing. The contract is governed by the laws of England and Wales. Any dispute arising out of or in connection with the services shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise.

Final Provisions

By instructing Gardeners Kensal Green to carry out work, the customer confirms that they have read, understood, and agreed to these Terms and Conditions. The customer also confirms that they have authority to request the work at the property in question and that they will provide accurate information throughout the booking and service process. Where services are arranged through an agent, tenant, property manager, or other representative, that person confirms they are authorised to act on behalf of the owner or occupier as necessary.

These terms are intended to support a reliable, respectful, and legally compliant service relationship. They are written to give clarity on booking, payments, cancellations, liability, waste rules, and legal responsibility while remaining practical for day-to-day gardening work. If a particular booking requires bespoke conditions, those conditions must be agreed before work begins and should be set out in writing so that both parties have a clear record of the arrangement.